UX and Service Design

Product Designer

Healthcare Provider

Zebra People are currently working with a Healthcare Provider that has provided efficient healthcare services up and down the country.

They’re redefining work for underserved Nurses & Carers by creating a resource of care, ensuring that every touchpoint with the company results in a positive experience they want to share with others. They’ve released several products that have had a fundamental impact on the business, and you’ll be joining at a time when they are accelerating change across all departments.

The client

The company wants to be more focused on technology and has decided to go through a digital transformation to get them there. They are going to do this by building a new platform from the ground up as the current mobile and web applications they have in place aren’t to the standard they want, the rebuild will allow them to gain huge growth and opportunity.

The role

Looking for someone who has good experience with design systems and Figma usage but overall, this role steers a little more towards UX than UI. Initially, you’d be extending the design of their mobile app, supporting with the development of the design system and working with their clients and operations teams (and dev) to develop the client side of their app.

You’d report to the Head of Product but also work alongside a UX Consultant and a UI designer as well as a contract Product Designer.

  • Conducting user research to better understand users’ pain points and opportunities for improvement.
  • Reviewng quantitative data to help inform design decisions.
  • Creating and maintaining user personas, customer journey maps, information architecture diagrams, user flows, and wireframes/low-hi fidelity designs.
  • Creating prototypes to communicate solutions to stakeholders across the business.
  • Planning and conducting usability tests and synthesising results.
  • Context switching between high-level product strategy and design details.

The candidate

  • Someone who is confident with Figma and can support in the maintenance of a design system.
  • Someone who can communicate effectively across the business, can manage expectations, and keep others informed.
  • Someone who continually pushes for a better understanding of the needs and perspectives of those outside their own viewpoint.
  • Solid end-to-end design experience and capability. Previous HealthTech experience is not required but a solid portfolio that showcases your process and deliverables is.


If this sounds like the place for you then please apply with your CV and portfolio ASAP to stand the best chance of getting an interview.

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.