User Experience

Senior Service Designer

Various - Consultancy/Agency/In-house

We currently have 3 Senior Service Design hires to make across 3 different clients. All at a similar level but offering their own unique paths towards your career development.

The client

We are getting an increasing amount of Service Design briefs in across a variety of clients, from Government Services and Retailers through to Consultancies and Specialist Agencies.

In this case we have;

– A household name with a large CX team. You’d be reporting directly to the Head of Experience Design to help implement service design methodologies within the business. Lots of stakeholder management. Actually a Lead position although you won’t actually be leading a team. This is a key hire for the brand (London-based, post Covid).

– A small-sized design agency but with very high-calibre employees. These guys have a strong design team and big on innovation and ethics (London or Cambridge-based, post Covid).

– A consultancy who mainly work with public sector clients. Lots of meaningful work with social impact. These guys are happy to have someone fully remote post Covid as well (company is based in Bristol otherwise).

*Sorry, sponsorship is unavailable with these clients*

The role

Some of the briefs will vary in terms of seniority and experience but they all require candidates who’ve at least worked for a few years as a dedicated Service Designer with deliverables such as;

  • Service blueprints
  • End-to-end journey maps
  • Strategic business consultation
  • Familiar with UX Research methodologies and findings
  • Confident with user-centered design methods to translate user needs, business objectives, and technology capabilities into logical, cost-effective and seemless end-to-end, holistic solutions and experiences.

The candidate

Many clients will expect you to come from a UX background potentially but some are more open given the business focus these roles have.

Regardless, these roles won’t be for you if new and wanting to get into Service Design. Nor are they suitable if you’ve just worked on end-to-end UX projects (although I’ll happily talk to you about other UX-focussed positions).

You’ll need to have worked as a Service Designer in previous roles I’m afraid. But again, some roles are slightly more senior than others, so as long as you have some genuine commercial experience as Service Designer it’s worth applying.


If you could be interested then please send your CV and portfolio ASAP to stand the best chance of getting an interview!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.