Hosted by Monica Viggars and Andrea Jezovit
Andrea and Monica are old friends who have worked together as UX designer and product manager for years, first at Microsoft UK and later at the Guardian.
After a finding themselves at the helm of a large team at the Guardian that wasn’t familiar with the product discovery process, they set to work introducing their colleagues to this way of working for the first time, prototyping and live testing dozens of ideas along the way. This work led to a happy team, and two successful new features that hit KPIs: ‘Weekend Reading’, a newsletter that beat baseline open rates by 6%; and ‘Recommended for you’, the first Guardian feature to increase visit frequency since the launch of breaking news alerts. They went on to teach others what they had learned about building a happy and productive team through a series of talks.
Monica and Andrea have since moved on from the Guardian, but continue to share a passion for helping product teams embrace their users and work better together. They are currently offering private coaching to teams and organisations who would like to get better at learning about their users and validating their assumptions through live testing.