Service Design Lead

Design Consultancy

Service Design Lead required for 6+ month ambitious open data public sector project, for a well-respected design consultancy.

Service Design Lead required for 6+ month ambitious open data public sector project, for a well-respected design consultancy.

Leading a multi-disciplinary team you will be responsible for shaping the project from a service design point of view.

Project itself is a large open data government project allowing multiple disciplines and organisations to access data and information to help transform a key public service; this is through a new ecosystem of services that will allow multiple departments to talk to each other. Extremely complex project with multiple strains and stakeholders to it.

With discovery and alpha complete, the project is moving into beta stage. As lead Service Designer you will be responsible for leading a team of 12, (BAs, UXD, UR, FeD) to deliver a successful pilot with a large local council to embed the new system into their process and trial it.

Within this you will create service design blueprints, prioritise work load and help build out various complex user journeys.

Experience in leading large UX and Service Design projects will be essential, as well as ability to solve complex service and UX projects.

Really awesome project which will have a huge impact within the public sector.

Start Date; Beginning of May