Digital Program Manager

UX Agency

Experienced Program Manager for a UX focused digital agency

The client

Fantastic digital agency who specialise in user experience and user centered design. They are seeking a Digital Program Manager to join their team and work across a portfolio of diverse, global brands. They are a mid sized agency, backed by a global consultancy, who are going from strength to strength, and are extremely well regarded in the industry. They promote a fabulous working culture – providing opportunities for training, career development and a flexible collaborative working environment.

They offer a competitive salary, twice yearly reviews, an annual bonus scheme, profit share, 25 days’ holiday (which increases to 30 with long service awards), matched contributory pension scheme, death in service cover and private medical cover.

The role

  • Lead programs of work from end to end
  • Set up and define programme governance, models of engagement and delivery frameworks
  • Create and manage complex programme plans, milestones, deliverables, budgets and contingencies
  • Proactively identify and manage programme risks and issues
  • Manage project team members directly and/or provide direction to teams towards one goal
  • Communicate with the client and other key stakeholders in a clear and timely fashion
  • Own and develop our relationship with the client – you are the custodian of the agencies brand
  • Develop opportunities to extend or broaden existing programmes of work, and/or identify and scope new opportunities:
  • Work with the Client Services team to identify, scope and commercialise new opportunities
  • Work with the Strategy, Design Research and Studio Practice teams to develop ideas and visions
  • Work with the Operations team to embed best practice across the organization

The candidate

  • Has experience both leading large-scale delivery projects and shaping new opportunities; likely from a management consultancy or large digital agency background
  • Has a strong interest in experience design and want to work in a creative, agency environment
  • Has a solid understanding of IT delivery and managing offshore teams
  • Can demonstrate a deep understanding across commerciality, delivery and operations
  • Is able to lead programmes with multiple projects and/or parallel workstreams
  • Has experience managing significant budgets
  • Is able to confidently client face, and work with key program stakeholders
  • Is confident leading cross-functional teams, including design research, creative and technical practitioners, both within the UK and internationally
  • Has experience working in a variety of delivery methodologies (e.g. waterfall, agile), a project management qualification is preferred
  • Has experience working in an agency environment and in a user experience / experience design / usability environment is preferred