Digital Web Analyst for a fast growing FinTech

Digital Web Analyst for a fast growing FinTech in Central London – £40,000 - £50,000

Job duties will include:

  • Work with Web Analytics (GA, WebTrends, Kissmetrics) to track onsite performance
  • Define funnels within the tools to identify key drop off points
  • Work with Customer Care to help track onsite behavior with call issues
  • Work with Business Intelligence to define reporting dashboards and collate data points
  • Work with UX Design teams to help provide solutions to issues
  • Work with Researchers to help feed research plans
  • Work with Head of CX defining and tracking a VOC programme
  • Monitor and report on tracking, customer satisfaction and NPS scores
  • Provide expertise to the team and business on how to effectively implement and track events
  • Track KPIs with new releases and fixes
  • Analysis of a/b testing using tool capabilities.
  • Any experience of data visualization a distinct advantage.

To be a suitable candidate you should have 3 – 5 years in a similar role. The ideal candidate will have worked for a large organisation, preferably within the finance sector.