Design Director for Agency Specialising in Business to Customer Connectivity

Service Design Director for Service Design Agency in London – £75,000-£85,000

This exciting Experience Director role is based in the tech savvy suburb of Shoreditch and is a great opportunity to demonstrate your expertise within UX sector, business development, and your ability to mentor and lead an established and talented design team.

The Client

My client is a forward thinking and strategic Service Design Agency, working with globally recognised brands. They specialise in designing innovative services and solutions across multiple platforms to allow businesses to improve interaction with their customers.

Always thinking ahead, they utilise many methodologies, from web analytics to paid research to get to the very core of a business, its users and their needs. Utilising their expertise at crafting bespoke, intuitive solutions for their clients, every decision is the result of in-depth research by experts in their field.

The Role as Service Design Director

You will be creating intuitive design from data gathered via intelligent UX methodologies such as workshops, market & trend analysis, and user research & testing. This role gives you the chance to have a major role in transforming international business’ approach to their users, and to uncover opportunities for them to reach their customer’s needs.

As well as a solid understanding of user and interaction design, you will be communicating these ideas to both your team and to clients. You will have a background in successfully developing business and selling your ideas within an agency setting, from project specific presentations to pitching a completely innovative solution to potential clients.

You will also be mentoring and managing of the design team, being able to take a hands-on role in their professional development and ensure they are giving their absolute best in every aspect of their work. This role will also be responsible of hiring and retaining the top talent. This role thrives on multi-tasking, so organisation is key!

The Candidate

You will be a strong strategic thinker that thrives on solving complex business challenges with proven digital strategies. You will have experience in comparing different solutions based on their merits, constraints, and possibilities and be able to communicate and pitch these clearly to both your team and to clients.

You will have proven experience in identifying opportunities for businesses through quantitative and qualitative research from large-scale workshops, user scenarios, and user journeys and be able to see through the design process to the finished product.

As well as being a hands-on leader that can oversee the UI, UX and research deliverables and overall design output of the team, you will enjoy keeping up with the latest tech and design trends and take a genuine interest in the growth and development of your team.

Along with the above, you will also possess:

  • 10-15 years of strong agency UX experience, demonstrated in refined portfolio
  • Fantastic presenting and pitching skills, and experience in generating new business
  • Proven management experience within a high-pressure design environment
  • Proficient in Adobe Suite, prototyping and wireframing tools, Keynote and Microsoft Office
  • Active in the design community, such as attending events and performing speaking engagements
  • Knowledge of German or another language is advantageous

If this sounds like you, send us your CV & your folio!